SupplyOn Customer Support

Status of actions and root causes

The colors and their meaning
  • Gray: Draft – action has not been sent yet or action is not overdue or action is internal.
  • Green: Action is implemented
  • Yellow: Action is due within the next 24 hours
  • Red: Action is overdue
Actions and root causes can have the following statuses:
  • Created by customer: The customer has specified an action and the supplier must enter additional information, such as description, responsible person, planned implementation date or actual implementation date.
  • Draft: An action is already saved in SupplyOn Problem Solver, but not yet forwarded to the customer.
  • Submitted: The action was sent to the customer.
  • Cancelled: The action has been withdrawn by the supplier.
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